Support

Email us at support@taryto.com and we will get back to you within two working days. Tell us the email address on your account and, if you can, your phone model and app version.

Common questions

I forgot my password

Email us from the address on your account and we will help you reset it.

How do I get a paid plan?

Exhibitors can choose a plan in the exhibitor portal on the web. For a visitor plan, email us. A plan you buy works in the app as soon as you sign in.

Recording or transcription is not working

Check that ExpoVault AI has microphone permission in your phone's settings, and that you are online when the recording uploads.

A business card was read wrongly

Open the contact and correct the details. A clear, well-lit photo taken straight on gives the best results.

How do I add staff to my company?

The company owner adds staff under More > Staff Management in the app, or in the exhibitor portal. Staff sign in with the email and password the owner sets up.

How do I delete my account?

In the app, go to My Account > Delete account. You can also delete it on the web. Your data is erased after 30 days; signing back in before then cancels the deletion. See our Privacy Policy for what is deleted.